2-day live online or corporate training

Customer Service Excellence in the Digital Age

Build practical customer service skills for modern customer expectations, complaint handling, service recovery, and digital engagement.

Duration2 days

ModeLive online or corporate

FeeRM1,800 normal

CertificateCertificate of Completion

Problem This Course Solves

Customers expect fast responses, clear communication, and consistent service. Poor handling can damage trust quickly, especially through WhatsApp, email, and online channels.

Who Should Attend

Frontliners, customer service teams, admin teams, sales support teams, reception teams, call centre staff, and supervisors.

What Participants Will Learn

Communicate with customers professionally
Handle difficult customers calmly
Use structured service recovery steps
Improve service consistency across digital channels

What Participants Will Produce

Customer response script
Complaint handling checklist
Service recovery flow
Customer service improvement plan

Course Modules

Customer service mindset
Professional communication
Handling difficult customers
Complaint resolution and service recovery
Digital customer interaction
Service improvement action plan

Upcoming dates

Public intakes for this course

Only public programme cards should be hidden after completion. This course page remains active.

DA-PUB-2608-CS01